法律聲明
Company name: NEXTY CO., LTD.
Representative: Akira Eguchi
Registered office: 477 Kawadori-nakamachi, Sanjo-city, Niigata, 9591136 JAPAN
Telephone number: +81-256-46-0260
Opening hours: Mon – Fri 09.00-17.00 (JPN Time)
Email address: info@umamito.com
Payment
Use VISA, Master Card, and American Express to pay for the purchase of the merchandise. There is no surcharge for using your credit card to make purchases. Provide such information such as card number, name of the purchaser, date of expiry, address, and phone number. Incorrect information will cause a delay in processing your order. Billing date will be the date when the merchandise is shipped.
Shipment
The merchandise which have been ordered before 13:00 JST will be shipped the following day except Saturday, Sundays and holidays unless otherwise specified. Merchandise will be shipped through EMS and/or e-packet by the Japan Post Office. However, they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations. Shipment’s tracking service is provided by Japan Post office. We will send “tracking number” to customers.
http://www.post.japanpost.jp/int/information/index.html
A careful packing is being guaranteed, however, any unexpected damage was seen on delivery, simply do not accept the package and check the contents together with local post office staff.
Duty/Tax
The terms of sale is DDU "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.
Return/Exchange
We will exchange the products if damage and trouble caused solely by the company and if the wrong product is being sent in international transactions. However, in case of the same kind of products are out of stock, they will be refunded by the below procedure.
- Notify our customer service center of the damage with detailed and reasonable explanation within 30 days after delivery.
- Return the damaged item to the designated place as it was originally shipped or follow the instruction of our staff at the customer service center.
- Use the enclosed packing slip and return form, when returning damaged products
Sorry, return policy will not apply to the products shipped overseas, due to customer’s convenience.
Copyright
Except as otherwise provided, the copyright herein, such as of text, graphics, icon, image, photograph belong to “the store.” Customers in “the store” are required to enjoy solely shopping and no other purposes.
Any contents of the site shall not be reproduced without the written consent. Violation of any part of the above policy is subject to the civil and regulatory penalty.
