Help Center

You can place an order through our company’s website 24 hours a day, 7 days a week. 

Please reach out through our customer support channels if there is an issue.

If the item you ordered is in stock, we will ship it within 3 business days, excluding Saturdays, Sundays, and holidays. 

Once we ship the item, the delivery time will depend on each country’s international mail service or international shipping companies. 

If you entered the address incorrectly, we cannot provide a refund or make another delivery. 

Please check the address carefully when placing an order. 

If you would like to cancel your order, please promptly reach out through our customer support channels.

We kindly ask for your understanding that cancellations are not possible if the item has already been shipped.

We accept payments through credit card (American Express, Visa, MasterCard, and JCB), Amazon Pay, PayPal, Apple Pay, Shop Pay, and Google Pay. 

We offer returns or exchanges only if the product has any defects or damage. Also, we cannot accept returns for items that have been opened or used. Please send a customer support email if you receive an item with any defects or damage.

Please include the following information in your inquiry.

・Order number

・Delivery date

・Condition of the item upon arrival

・Detailed explanation of the issue

Put a dashi pack inside a pot with water in it, shake the dashi pack about 5 times using chopsticks, turn the stove on with the heat set to medium, and allow the water to boil. 

Once the water begins to boil, allow it to boil for 3 minutes before taking the dashi pack out. 

You will then have delicious golden dashi. 

As the amount of water and boiling time will differ depending on the product, please refer to the corresponding product detail page.

Place dashi packs in the bag (external package) and close the zipper of the bag tightly without any gaps, while pressing the bag to let out the air inside.

As they tend to absorb moisture and scents when stored in the refrigerator, store them at room temperature while avoiding direct sunlight, high temperatures, and high humidity.

Please consume it as soon as possible after opening.

It is a food product that is derived from yeast.

Yeast is a microorganism that causes food to ferment. 

It is used to brew sake, miso, and soy sauce. Yeast extract is produced by cultivating yeast and extracting its components.

They are products that are made by degrading the starch of potatoes or corn. They are classified as food products, rather than food additives.

They are used for different purposes depending on the type of food, but examples of their uses include providing the appropriate viscosity, preventing separation, maintaining the shape of frozen foods, and keeping powdered foods even and free from clumps.

Yes! You can sprinkle them onto any food to add a savory taste.

For soups and other stews, it is best to add the dashi pack before heating and without opening the dashi pack. 

For stir-fried dishes, open the dashi pack and sprinkle on the contents after setting the heat to low to let the steam blow off or after serving it on a plate.

We handle personal information in compliance with laws and other rules about the protection of personal information.

Please refer to the following regarding the handling of personal information.

Handling Personal Information

Certain countries have regulations against the handling of certain products. 

There are also instances in which we cannot sell our products due to logistical issues. 

These are examples of products that would not be available for purchase.